HouseHoppers Utilities Services

Account Openings

Running water from a sink tap

Our account openings department handles all new account openings including sectional title and full title.

We streamline the process of opening your accounts.

The process normally takes a few weeks to have the ownership details updated by the deeds office, but once that has been completed the actual account opening process only takes a few days.

Full title properties: 
We assist with all five services that are required – rates, refuse, sewer, water and electricity (Eskom included with a surcharge). Consumption deposits are required for water and electricity accounts and are held by the municipality until the account is closed at which point it’s then refunded.

Sectional title properties:
We assist with the rates and refuse accounts. Water, sewer and electricity are billed through the body corporate.

Pricing

Sectional Title Property: R1 200.00

Full Title Property: R1 800.00

Full Title Property with Eskom: R2 490.00

Eskom only: R975.00

Download the document pack here.

For more information and a FREE QUOTATION on the opening process, please email: openings@househoppers.co.za 

Account Closings

Happy family running to newly sold house

The refunds department is responsible for the closing and refunding of accounts.

There are 3 main steps in the process as listed below:

​1.     Account closure – closing of the account/s which stops further billing.

2.     Adjustments – reversal of all incorrect charges charged after date of transfer.

3.     Refund application – formal application to have funds paid out.

The refund process is an ever-changing process due to the new systems and the fraud possibilities. Our HouseHoppers coordinators process the files following the above 3 steps, and keep you updated throughout the entire process.

Pricing

Sectional Title Property: R1 890.00

Full Title Property: R2 500.00

Full Title Property with Eskom: R3 000.00

Refund Application: R850.00

Eskom only: R1 200.00

Download the document pack here.

For more information and a FREE QUOTATION on the closing and refunding process, please email: closings@househoppers.co.za 

Account Queries

Lady looking at City of Johannesburg account with a query

Our queries division will investigate and assist with the resolving of an array of different billing issues.

An initial investigation will determine the cause of the problem and HouseHoppers will be able to formulate the best possible method to resolve the issue (we believe that the source of the disruption needs to be attended to rather than fixing the symptoms).

Our thorough understanding and knowledge of the municipality’s intricate systems, policies and procedures, assists us in finding the best possible solution to any billing query.

A full investigation will be done for R900.00 ensuring all issues are identified. A resolution will be provided detailing the cause and planned resolution.

Common queries that we assist with:

  • Meter issues
  • Over-billing issues
  • Credit transfers
  • Incorrect accounts with your name
  • Valuation queries

Pricing

We will perform a full investigation for R950.00 incl VAT on the account to ensure all issues are picked up. From there we are able to quote on a resolution to the problem/s.

Download the document pack here.

For more information on municipal queries, please email: queries@househoppers.co.za