We guarantee a ‘moving experience’ or we will give you your money back. When accepting our quote a service mandate is sent to you, which details our service delivery and the promise we will deliver. If we do not deliver in accordance with this mandate, a full investigation is done so that we can learn from our mistakes and do better and you, our client, will receive a full refund

Our team require your input when they first arrive. A full walk through of the property is conducted with the moving coordinator to ensure that we receive all the necessary instructions to set up your new home, to your preference. Once the instructions have been provided you are free to enjoy moving day at a spa or on the golf course.

HouseHoppers use hard plastic crates for our signature move. These crates are reusable and more beneficial to the environment, rather than once use cardboard boxes and they offer a higher degree of protection for the goods inside. where ever possible, all other packing material is selected based on the ability to recycle or reuse the material. All materials that cannot be reused are recycled.

HouseHoppers offers #MoreThanJustAMove, our ‘moving experience’ is designed for discerning client that require a full turn key service, coupled with complete ease of mind, through one of life’s most difficult journeys. HouseHoppers manage every facet of the move, with the highest degree of detail and care to ensure a smooth transition from one home to another.

HouseHopper provides more than just a moving service, we deliver a ‘moving experience’.

You request a quote and one of our sales consultants comes to your home for a personal relocation consultation. On moving day, a professional team come in on the morning of the move, supervised by a expert coordinator and pack up the entire house, wrap all the furniture and load the truck. We then take everything to the new house and start the process of unpacking, whereby we pack back into the cupboards- organise and colour code them and set up the entire house, every box unpacked and ready to be lived in. Local moves are completed in 1 day and national moves are completed on the day of delivery.

Please don’t pack any boxes! It is recommended to pack valuables like cash, jewellery, valuable small electronics such as iPads, cell phones and laptops, as well as granny’s ashes, in your car (or a safe location) before the team arrive. In the days leading up to the move its always best to clear out clutter, but remember to leave everything else packed in the cupboards. When our expert teams repack your new home, we want to replicate it as much as possible. Be sure to chat to you relocation consultant to ensure we provide you will all the additional service to make your move a memorable experience

Our expert teams, are staffed to ensure that we complete the move by the end of the day. Team range from 4 to 40 experts, depending on the requirements. Local moves are packed moved and unpacked on the same day. On National moves, the pack up and loading of the truck is completed on the 1st day and the unpacking is completed on the day of delivery, unless stated otherwise. By the time we are done, the beds will made the curtains will be hung and your toothbrush will be in the bathroom and life will carry on as normal.

The teams that arrive on the day are fairly large, sometime up to 40 staff members on larger jobs. There is no expectation to buy any food or refreshments for the staff because we ensure the team has a full cooked meal on every job. Please point out a dedicated bathroom that the team may use during the course of the day. Tips are certainly not expected and are left to your discretion.

HouseHoppers has a strict policy whereby we do not accept any donations of unwanted goods. We will gladly assist in recommending a charity that would put it to good use.

Our moving coordinators discuss this with you on the morning of the move and use the facilities you allocate to us on the day.

The black crates that are used for your move, provide additional protection to your goods and help us help the environment because they are reused multiple times. So unfortunately not, the team will take the boxes with them after the move.