Signature Relocations FAQs
We guarantee a ‘moving experience’ or we will give you your money back. When accepting our quote a service mandate is sent to you, which details our service delivery and the promise we will deliver. If we do not deliver in accordance with this mandate, a full investigation is done so that we can learn from our mistakes and do better and you, our client, will receive a full refund
Our team require your input when they first arrive. A full walk through of the property is conducted with the moving coordinator to ensure that we receive all the necessary instructions to set up your new home, to your preference. Once the instructions have been provided you are free to enjoy moving day at a spa or on the golf course.
HouseHoppers use hard plastic crates for our signature move. These crates are reusable and more beneficial to the environment, rather than once use cardboard boxes and they offer a higher degree of protection for the goods inside. where ever possible, all other packing material is selected based on the ability to recycle or reuse the material. All materials that cannot be reused are recycled.
HouseHoppers offers #MoreThanJustAMove, our ‘moving experience’ is designed for discerning client that require a full turn key service, coupled with complete ease of mind, through one of life’s most difficult journeys. HouseHoppers manage every facet of the move, with the highest degree of detail and care to ensure a smooth transition from one home to another.
HouseHopper provides more than just a moving service, we deliver a ‘moving experience’.
You request a quote and one of our sales consultants comes to your home for a personal relocation consultation. On moving day, a professional team come in on the morning of the move, supervised by a expert coordinator and pack up the entire house, wrap all the furniture and load the truck. We then take everything to the new house and start the process of unpacking, whereby we pack back into the cupboards- organise and colour code them and set up the entire house, every box unpacked and ready to be lived in. Local moves are completed in 1 day and national moves are completed on the day of delivery.
Please don’t pack any boxes! It is recommended to pack valuables like cash, jewellery, valuable small electronics such as iPads, cell phones and laptops, as well as granny’s ashes, in your car (or a safe location) before the team arrive. In the days leading up to the move its always best to clear out clutter, but remember to leave everything else packed in the cupboards. When our expert teams repack your new home, we want to replicate it as much as possible. Be sure to chat to you relocation consultant to ensure we provide you will all the additional service to make your move a memorable experience
Our expert teams, are staffed to ensure that we complete the move by the end of the day. Team range from 4 to 40 experts, depending on the requirements. Local moves are packed moved and unpacked on the same day. On National moves, the pack up and loading of the truck is completed on the 1st day and the unpacking is completed on the day of delivery, unless stated otherwise. By the time we are done, the beds will made the curtains will be hung and your toothbrush will be in the bathroom and life will carry on as normal.
The teams that arrive on the day are fairly large, sometime up to 40 staff members on larger jobs. There is no expectation to buy any food or refreshments for the staff because we ensure the team has a full cooked meal on every job. Please point out a dedicated bathroom that the team may use during the course of the day. Tips are certainly not expected and are left to your discretion.
HouseHoppers has a strict policy whereby we do not accept any donations of unwanted goods. We will gladly assist in recommending a charity that would put it to good use.
Our moving coordinators discuss this with you on the morning of the move and use the facilities you allocate to us on the day.
The black crates that are used for your move, provide additional protection to your goods and help us help the environment because they are reused multiple times. So unfortunately not, the team will take the boxes with them after the move.
Executive Relocations FAQs
We guarantee a ‘moving experience’ or we will give you your money back. When accepting our quote a service mandate is sent to you, which details our service delivery and the promise we will deliver. If we do not deliver in accordance with this mandate, a full investigation is done so that we can learn from our mistakes and do better and you, our client, will receive a full refund
Our team require your input when they first arrive. A full walk through of the property is conducted with the moving coordinator to ensure that we receive all the necessary instructions to set up your new home, to your preference. Once the instructions have been provided you are free to enjoy moving day at a spa or on the golf course.
HouseHoppers use hard plastic crates for our signature move. These crates are reusable and more beneficial to the environment, rather than once use cardboard boxes and they offer a higher degree of protection for the goods inside. where ever possible, all other packing material is selected based on the ability to recycle or reuse the material. All materials that cannot be reused are recycled.
HouseHoppers offers #MoreThanJustAMove, our ‘moving experience’ is designed for discerning client that require a full turn key service, coupled with complete ease of mind, through one of life’s most difficult journeys. HouseHoppers manage every facet of the move, with the highest degree of detail and care to ensure a smooth transition from one home to another.
HouseHopper provides more than just a moving service, we deliver a ‘moving experience’.
You request a quote and one of our sales consultants comes to your home for a personal relocation consultation. On moving day, a professional team come in on the morning of the move, supervised by a expert coordinator and pack up the entire house, wrap all the furniture and load the truck. We then take everything to the new house and start the process of unpacking, whereby we pack back into the cupboards- organise and colour code them and set up the entire house, every box unpacked and ready to be lived in. Local moves are completed in 1 day and national moves are completed on the day of delivery.
With this package, we handle the payments, coordination and execution of all the services. Its one point of contact, one point for payment and one point for accountability.
A dedicated HouseHoppers moving coordinator is assigned to you to ensure that all the necessary quotes are obtained and to ensure the work is coordinated and executed with the highest standards
An executive experience relocation is a comprehensive all-inclusive experience that provides our clients with the additional assistance required to ensure the entire relocation journey is completed with the upmost care and professionalism. Additional services are added to our signature move, and include the likes of utility services, handyman services, cleaning, entertainment installations, insurance and a dedicated moving coordinator to ensure that service providers are coordinated, so you don’t have to.
Please don’t pack any boxes! It is recommended to pack valuables like cash, jewellery, valuable small electronics such as iPads, cell phones and laptops, as well as granny’s ashes, in your car (or a safe location) before the team arrive. In the days leading up to the move its always best to clear out clutter, but remember to leave everything else packed in the cupboards. When our expert teams repack your new home, we want to replicate it as much as possible. Be sure to chat to you relocation consultant to ensure we provide you will all the additional service to make your move a memorable experience
Our expert teams, are staffed to ensure that we complete the move by the end of the day. Team range from 4 to 40 experts, depending on the requirements. Local moves are packed moved and unpacked on the same day. On National moves, the pack up and loading of the truck is completed on the 1st day and the unpacking is completed on the day of delivery, unless stated otherwise. By the time we are done, the beds will made the curtains will be hung and your toothbrush will be in the bathroom and life will carry on as normal.
The teams that arrive on the day are fairly large, sometime up to 40 staff members on larger jobs. There is no expectation to buy any food or refreshments for the staff because we ensure the team has a full cooked meal on every job. Please point out a dedicated bathroom that the team may use during the course of the day. Tips are certainly not expected and are left to your discretion.
HouseHoppers has a strict policy whereby we do not accept any donations of unwanted goods. We will gladly assist in recommending a charity that would put it to good use.
Our moving coordinators discuss this with you on the morning of the move and use the facilities you allocate to us on the day.
The black crates that are used for your move, provide additional protection to your goods and help us help the environment because they are reused multiple times. So unfortunately not, the team will take the boxes with them after the move.
Corporate Relocations FAQs
HouseHoppers offers exceptional value for corporate relocations, because over and above the physical move , we also assist with the planning of the move to minimize downtime and disruptions and to coordinate with other service providers. We also offer corporate service over weekends and public holidays and our professional relocation consultants ensure that each relocation is executed with precision.
HouseHoppers can assist with disposing of unwanted furniture. In many cases the furniture is donated to NPO’s, of which HouseHoppers can arrange for you. In other instances, the furniture is sold to second hand furniture companies, HouseHoppers will gladly facilitate the transaction
We are physically able to move printers, provided they are not under contact. Printers under contract normally require that the printer company themselves arrange for the transport of the printer
Our teams are trained to execute the move with the upmost professionalism. We provide all the necessary equipment, wrapping and resources to deliver an exceptional experience. Moving day etiquette entails providing instructions to moving coordinators in the morning and then stepping back to allow the moving magic to happen. Moving coordinators are available to our customer at any time during the move to address and manage any concerns
HouseHoppers used very specific labelling protocols to ensure that the items are placed in their correct locations as the delivery takes place. We suggest working with a floor plan that is agreed prior to the move and an emphasis is placed on the planning before the actual move.
Only essential personal should be present on moving day. Its best to allow the majority of staff to work from home, or give them the day off to allow our teams to effectively execute the move.
Luxury Add-Ons FAQs
HouseHoppers maintains a high level of service at all times, and any supplier providing services to our customers are expected to meet the same level of service, in terms of delivery and customer service. All suppliers are vetted and contracted through stringent SLA’s.
The luxury add-ons are not available as stand alone services and are provided in conjunction with a relocation experience.
With this package, we handle the payments, coordination and execution of all the services. Its one point of contact, one point for payment and one point for accountability.
A dedicated HouseHoppers moving coordinator is assigned to you to ensure that all the necessary quotes are obtained and to ensure the work is coordinated and executed with the highest standards
Utility Concierge FAQs
No, you don’t necessarily have to wait for the buyer to open their account before closing yours. The account closure or opening can proceed once the transfer has occurred. Typically, it takes around 4 to 8 weeks for the municipal system to update with the new owner’s information. Once this update occurs, you can initiate the account closure process without the buyer needing to open their account, and vice versa. However, coordinating with the buyer to ensure timely account opening could expedite the refund process by many weeks. It’s advisable for both the seller and buyer to commence the process simultaneously for smoother transactions.
Not if you promptly start the process of opening your new account, straight after your transfer has been registered. The seller is required to pay their municipal charges in advance for a period of 3-6 month’s during the transfer process. This then allows the purchaser a reasonable timeframe to open new accounts once the transfer has been registered.
No, our fee covers the facilitation of the account opening process. The deposits required by municipalities depend on factors such as the property’s connection size and consumption averages, as determined by the municipality. Once your account is opened, this information will be communicated to you. It’s important to note that the deposit fee is payable directly to the Municipality and not to HouseHoppers.
No, HouseHoppers charges flat fees for our service and does not operate on a commission or percentage basis.
No, you are not required to personally visit the municipality at any point, we do this for you.