1. These terms and conditions regulate the usage of storage services offered by HouseHoppers, hereinafter referred to as “HouseHoppers”, “the Lessor” or “we”, to the client, referred to as “the Client”, “the Lessee” or “you.” By making use of our storage services, you consent to and agree to adhere to and be governed by the following terms and conditions.
2. In the context of this Agreement, which encompasses the issuance of notices and the delivery of legal documents, the parties designate domicilium citandi et executandi as follows:
   • The LESSOR: Located at Unit 7 Kimbualt, Colleen Road , Laser Park, Johannesburg, South Africa
   • The LESSEE: _________________________________________________________________________
3. Should either party wish to change their address, they may do so by providing written notice to the other party, provided that the new address is within the borders of the Republic of South Africa. The updated address will only take effect ten days after receipt of the notice, which notice is to be delivered by prepaid registered mail or electronic mail to the specified address.
4. Any notice, demand or other communication properly addressed by either party to the other at their chosen domicilium and sent by prepaid registered post will be deemed to be received by the other party on the 7^th business Day following the posting date. Any notice, demand or other communication properly addressed by either party to the other at their chosen domicilium and sent by email will be deemed to be received by the other party on the day of delivery of such communication. This does not exclude other ways and methods for the transmission or delivery of notices, acceptances, demands and other communications, but no presumption of delivery will arise if any such other means or method is used.

1. These terms and conditions regulate the usage of storage services offered by HouseHoppers, hereinafter referred to as “HouseHoppers”, “the Lessor” or “we”, to the client, referred to as “the Client”, “the Lessee” or “you.” By making use of our storage services, you consent to and agree to adhere to and be governed by the following terms and conditions.
2. In the context of this Agreement, which encompasses the issuance of notices and the delivery of legal documents, the parties designate domicilium citandi et executandi as follows:
   • The LESSOR: Located at 30 – 34 Silverstone Road, Killarney Gardens, Unit 5, Gardens Place, CAPE TOWN, 7441.
   • The LESSEE: _________________________________________________________________________

3. Should either party wish to change their address, they may do so by providing written notice to the other party, provided that the new address is within the boarders of the Republic of South Africa. The updated address will only take effect ten days after receipt of the notice, which notice is to be delivered by prepaid registered mail or electronic mail to the specified address.
4. Any notice, demand or other communication properly addressed by either party to the other at their chosen domicilium and sent by prepaid registered post will be deemed to be received by the other party on the 7^th business Day following the posting date. Any notice, demand or other communication properly addressed by either party to the other at their chosen domicilium and sent by email will be deemed to be received by the other party on the day of delivery of such communication. This does not exclude other ways and methods for the transmission or delivery of notices, acceptances, demands and other communications, but no presumption of delivery will arise if any such other means or method is used.

These Terms and Conditions shall govern the legal relationship between all HouseHoppers branches and its clients:

PAYMENT AND ACCEPTANCE AND CANCELLATION

1. A 50% deposit is required to confirm your booking and requested dates; the balance is due 72 hours before the moves takes place. Payment can be made by EFT; cheques are not accepted. A quote is not a confirmation of a moving date, only a deposit is, which deposit must be paid within the stipulated time period prior to the move date. Please confirm available dates prior to making payment.
2. All deposit payments must reflect in HouseHoppers’ bank account within 48 working hours prior to the move date. Moves booked and paid for less than 48 hours to the moving date, require payment in full.
3. If payment is received without a signed quote, the payment implies that the quote has been accepted together with the terms and conditions for the move and storage.
4. HouseHoppers reserves the right to cancel the work should the quotation not be signed and forwarded by return e-mail 7 days prior to the move date to bemoved@househoppers.co.za, dates and jobs are not confirmed until the 50% deposit has been received.
5. In respect of cancellation/rescheduling of a confirmed move date (not falling within Peak Periods), the client must provide notice of cancellation/rescheduling, in writing to the address bemoved@househoppers.co.za, at least 3 business days prior to the booked move date, failing which the 50% deposit will be forfeited. In this regard the client waives the right to rely on a defence based on the Conventional Penalties Act.
6. In the event of cancellation/rescheduling of a confirmed moving date falling within the periods of the 28^th of a month to the 3^rd of the following month (both days inclusive) (“Peak period”), the client must provide notice of cancellation/rescheduling, in writing to the address bemoved@househoppers.co.za, at least 14 business days prior to the confirmed move date.
7. Should the client provide such notice of cancellation/rescheduling for a move confirmed during Peak Period, with at least 14 or more business days written notice then no cancellation/rescheduling fee shall apply.
8. Should the client provide such notice of cancellation/rescheduling for a move confirmed during Peak Period, within 7 to 13 business days (both days inclusive) of the confirmed move date, then a cancellation/rescheduling fee equivalent to 25% of the total moving costs shall be charged and the client shall be liable for same and accepts such liability. In this regard the client waives the right to rely on a defence based on the Conventional Penalties Act.
9. Should the client provide such notice of cancellation/rescheduling for a move confirmed during Peak Period, within 2 to 6 business days (both days inclusive) of the confirmed move date, then a cancellation/rescheduling fee equivalent to 50% of the total moving costs shall be charged and the client shall be liable for same and accepts such liability. In this regard the client waives the right to rely on a defence based on the Conventional Penalties Act.
10. Should the client provide such notice of cancellation/rescheduling for a move confirmed during Peak Period, the day prior to or the day of the confirmed move date, then a cancellation/rescheduling fee equivalent to 100% of the total moving costs shall be charged and the client shall be liable for same and accepts such liability. In this regard the client waives the right to rely on a defence based on the Conventional Penalties Act.
11. In the event of a client requesting to reschedule a confirmed date, such rescheduling is subject to HouseHoppers availability and shall carry an administrative cost of 5% of the total move cost. In the event that the new rescheduled date is more than 30 days from the originally booked date, then HouseHoppers reserves its right to update the quotation in line with any increases for the future date.
12. Quotes are valid for 15 days from date of issue.
13. HouseHoppers reserves the right to amend an accepted quote up to the date of moving with respect to fuel costs incurred in the said move based upon any increase in the said fuel price. Should this event occur, HouseHoppers will inform the client thereof in writing by way of delivery of an amended quote/statement. Should this amended quote/statement be delivered after the client has paid the quote in full, the amount due is payable within 3 days of delivery of the amended quote/statement.
14. HouseHoppers (PTY) LTD Registration number 2023/216048/07 VAT number 4420304364
15. Banking Details: Bank: First National Bank Account Type: Business Cheque Account Number: 63089141948 Branch Name: Bank City Branch Code: 250805 Swift Code: FIRNZAJJ
16. Quoted prices do NOT include wrapping, crating, redelivery, shuttle or additional drop off or collections, unless specifically stated. Please see clause 3 and sub-clauses, for more attributes of the different types of jobs. Please refer to clause 3 on the types of moves.

INSURANCE

1. HouseHoppers provides basic in-transit insurance for instances related to vehicle hi-jacking, over-turning, fire, and theft (theft as a result of one of the aforementioned) at a fixed rate per load of 1000cft. In transit does NOT cover accidental damage. For Accidental damage, we suggest ALL RISK cover which can be obtained from your current insurer at affordable rates due to risk profiles, some insurers provide it free of charge subject to their terms and conditions. HouseHoppers can also arrange ALL RISK cover on your behalf, should it be required, through an external insurance broker. Unless all risk insurance is requested at an additional fee, only the standard in-transit insurance, will apply.
2. If additional all risk insurance is required, the Insurance is covered by the Terms and Conditions of the supplier, please ensure you receive a copy of these. International moves require door to door cover and values should reflect the replacement value in the destination country and currency.
3. Insurance does not cover storage units unless specifically requested and stated on your cover, an insurance extension can be requested.
4. Unless the client concludes the HouseHoppers specified written storage agreement with HouseHoppers, any other contract for storage is between the storage facility and the client, regardless if HouseHoppers recommended the facility, and HouseHoppers has no liability in this regard for any reason whatsoever.
5. Vehicle transport is provided by a supplier of HouseHoppers and the relevant Terms and Conditions of the suppliers can be found on our website. Please confirm with your consultant if insurance is included. If insurance is included any vehicle claim has a ceiling limit of R500 000.00. Kindly visit our website househoppers.co.za or click on this link to read the supplier terms and conditions.
6. Additional insurance, over and above the in-transit insurance, does not cover any loss or damage caused by gradual deterioration, wear and tear, atmospheric or attic conditions, inherent mice, moth damage, consequential loss of data, electric or electrical mechanical derangement and internal damage of electrical appliances, unless there is evidence of external damage to the insured items or its packaging.
7. HouseHoppers does NOT pack or move the following items: any form of currency, bullion, coin, precious stones, jewellery, watches, firearms, ammunition, precious electronic goods (EG laptops, I-pads, cell phones, I-pods etc) valuable documents (being a document which has a financial value attached to the document itself, including collections of any kind), confidential documents (including but not limited to original birth, marriage or death certificates, original Ante Nuptial Contracts, original Court Orders, original Title Deeds or ownership documents of vehicles, original identity documents, original passports etc.), cameras and binoculars. These items should be removed from the house before HouseHoppers arrives to conduct the move. HouseHoppers takes no responsibility for any of these items if they are left in the house. Should the client nevertheless cause such goods for HouseHoppers to handle HouseHoppers shall incur no liability whatsoever in respect of such goods whether negligent or otherwise.
8. HouseHoppers does not move baby grand pianos and slate top pool and snooker tables. Additional contractors will be appointed for these items at an additional cost, over and above the moving fee, unless specified on the quote as a line item.
9. HouseHoppers elects not to pack or move photos, human remains, livestock or plants, however should the client nevertheless cause such goods for HouseHoppers to handle, HouseHoppers shall not guarantee the condition of such goods after transportation.
10. Any individual items valued at more than R20 000.00 per item must be stipulated so that extra care can be taken with these items, failing such disclosure from the client, HouseHoppers liability will be limited to R 20 000.00. In the case of antiques or any forms of artwork please ensure that these items are specified with the relevant valuation certificate or proof of purchase. Should the client fail, refuse or neglect to properly inform HouseHoppers of a correct value of an item, with the consequence that such failure to disclose causes detrimental affects to the scheduled move, the client herewith acknowledges that it will be liable for any additional charges incurred as a result of such failure to disclose notwithstanding whether the non-disclosure was wilful or by neglect.
11. Whilst HouseHoppers will take all reasonable steps to care for your goods, we do not accept any liability for any breakages or damages howsoever caused and to the extent you may have a claim, same shall be deemed to have been waived.
12. HouseHoppers does NOT transport gas, diesel, petrol, paraffin or any flammable items as such inside our closed truck.
13. HouseHoppers records that it will not be liable should the client pack dangerous chemicals together, which inter alia include items such as ammonia & bleach, hydrogen peroxide & vinegar, bleach & vinegar, drain cleaner & bleach, toilet cleaner & bleach.
14. Should any insurer dispute its liability in terms of any insurance policy in respect of any goods, the client concerned shall have recourse against such insurer only and HouseHoppers shall not have any responsibility or liability whatsoever in relation thereto notwithstanding that the premium paid on such policy may differ from the amount paid by the client to HouseHoppers in respect thereof. Insofar as HouseHoppers agrees to arrange insurance HouseHoppers acts solely as agent for and on behalf of the client.

TYPES OF MOVES AND THEIR ATTRIBUTES

1. THE HOUSEHOPPER– Pack, Move and Unpack- All items are packed in plastic crates (unless your move is to storage, National or International, then cardboard boxes are used) all items are generally wrapped using a combination of bubble wrap, correx board and/ or specialized blankets.
2. THE HOPPER– Collect and Deliver only – Client packs and unpacks themselves, HouseHoppers collects and delivers the furniture, items to be wrapped (included in price) include beds, TV, light fabric furniture, and mirrors- as per client’s advice. Additional wrapping is at an additional cost. All boxes must be packed and ready for transport, small items, that are not packed in boxes, will not be moved. Fridge and microwave glass must be removed from appliances and packed separately to the appliance. HouseHoppers takes no liability if the appliance or glass is not removed and causes damage or is broken during transport. Appliances must be disconnected, TV brackets and wall hung items (including pictures and frames) must be removed prior to the move. Loose shelves must be removed from cupboards and bookcases. Boxes must be labelled with the name of the intended room at destination. Lamp shades must be removed from lamps.
3. LONG DISTANCE- NATIONAL TRANSPORT, can be ‘The Hopper’ or ‘The HouseHopper’ option for packing and wrapping. Carboard boxes are used. Additional wrapping is at an additional cost.
4. INTERNATIONAL- INTERNATIONAL TRANSPORT, Includes packing for “The HouseHopper’ with additional wrapping for the furniture, shipping, destination costs or as stipulated on the quote.

INSTALLATION, BOXES AND MATERIALS

1. It’s the clients responsibility to ensure that the correct TV points, water and electricity connections and rails are in place for us to complete the installations thereof (“The HouseHopper type move”) This can be arranged by a separate contractor if required, at an additional fee.
2. The price quoted does not include packaging material, or redelivery, unless specifically itemised on the quote and information email. Refer to clause 3 for move type.
3. HouseHoppers uses an array of different packing materials, some disposable and some reusable. Any reusable materials are the property of Househoppers and remain the property of HouseHoppers once move is completed.
4. Certain types of jobs include different levels of protective wrapping. The HouseHopper includes full wrapping, The Hopper does not include full wrapping and wrapping is based on the client’s request and billed accordingly.
5. HouseHoppers use hard utility boxes to pack items (The HouseHopper) and not brown boxes (unless in cases of Long Distance, International or storage options). Cardboard boxes that can be retained by the client would need to be purchased separately, but plastic boxes cannot be refunded.
6. HouseHoppers does not unpack boxes that have not been packed by ourselves. HouseHoppers does not take any responsibility for items in boxes that have not been packed by ourselves.

LONG DISTANCE TRANSPORT

1. All long-distance Quotes are based on a shared load basis and are subject to availability and schedule dates. Collection and delivery dates need to be confirmed with your consultant, in writing, upon booking your move.
2. Househoppers make use of suppliers to assist with Long Distance and international transport, including vehicles and containers. All companies are vetted by ourselves and HouseHoppers has long standing relationships with these companies. HouseHoppers and its clients are bound by the Terms and Conditional of these suppliers. Kindly visit our website at househoppers.co.za or click on this link https://househoppers.co.za/terms-and-conditions/ to view the Terms and conditions for all suppliers.
3. Certain item are prohibited from being transported in Long Distance vehicles, please note that the following items cannot be transported: gas cylinders (full or empty), paint, any flammable liquid (diesel, petrol, turpentine methylated spirits etc.) aerosol cans. Any pieces containing these items must be drained thoroughly before transport (generator, lawn mower).

HOUSEHOPPERS’S DISCRETION IN THE ABSENCE OF INSTRUCTIONS

1. In the absence of specific instructions given timeously in writing by the client to HouseHoppers:

• It shall be in the reasonable discretion of HouseHoppers to decide at what time to perform or to produce the performance of any or all of the acts which may be necessary or requisite for the discharge of its obligations to the client.
• HouseHoppers shall have an absolute discretion to determine the means, route and procedure to be followed by it in performing all or any of the acts or services it has agreed to perform.
• In all cases where there is a choice of tariff rates or premiums offered by any carrier, warehouseman, underwriter, or other person depending upon the declared value of the relevant goods or the extent of the liability assumed by the carrier, warehouseman, underwriter or other person. It shall be in the discretion of HouseHoppers as to what declaration, if any, shall be made, and what liability, if any shall be imposed on the carrier, warehouseman, underwriter or other person.

HOUSEHOPPERS GENERAL DISCRETION

1. Notwithstanding anything to the contrary herein contained, if at any time HouseHoppers should consider it to be in the client’s interest or for the public good to depart from any of the client’s instructions, HouseHoppers shall be entitled to do so and shall not incur any liability in the consequence of doing so.
2. If events or circumstances come to the attention of HouseHoppers, it’s agents, employees, nominees or suppliers which, in the opinion of HouseHoppers, makes it in whole or in part, impossible or impracticable for HouseHoppers to comply with a client’s instructions, then HouseHoppers shall take reasonable steps to inform such client of such events or circumstances and to seek further instructions. If such further instructions are not timeously received by HouseHoppers in writing, HouseHoppers shall, at its sole discretion, be entitled to detain, return, store, sell, abandon, or destroy all or part of the goods concerned at the risk and expense of the client.

HOUSEHOPPERS OBLIGATIONS IN THE ABSENCE OF INSTRUCTIONS

1. Unless specific written instructions are timeously given to and accepted by HouseHoppers, it shall not be obligated to –

• Make any declaration for the purpose of any statute, convention, or contract, as to the nature or value of any goods or as to any special interest in delivery. In particular, HouseHoppers shall be under no obligation to make any declaration or to seek any special protection or cover from any carrier in respect of any goods which are or fall within the definition ascribed thereto by that body of dangerous goods or other goods which require special conditions of handling or storage. HouseHoppers does NOT transport firearms, ammunition, gas, diesel, petrol, paraffin or any flammable items as such inside our closed truck.
• HouseHoppers records that is will not be liable should the client pack dangerous chemicals together, which inter alia include items such as ammonia & bleach, hydrogen peroxide & vinegar, bleach & vinegar, drain cleaner & bleach, toilet cleaner & bleach.

CLIENT’S UNDERTAKINGS

1. For all purposes hereunder the client shall be deemed to have in relation to the client’s goods and the services to be rendered by HouseHoppers in regard thereto, reasonable knowledge of all matters directly or indirectly relating thereto or arising therefrom. The client warrants that –

• It is either the owner or the authorised agent of the owner of any goods in respect of which the client instructs HouseHoppers to pack, move and deliver;
• HouseHoppers will not be placed in possession of any illegal or unlawful goods or substances in the performance of its services as instructed by the client and specifically indemnifies Househoppers against all claims, loses, penalties, prosecution, damages, expenses and fines whatsoever, whensoever and howsoever arising as a result of a breach of the aforegoing whether negligently or otherwise.
• All information and instructions supplied to HouseHoppers is and shall be accurate, true and comprehensive and in particular, without derogating from the generality of the aforegoing, the client shall be deemed to be bound by and warrants the accuracy of all descriptions, values and other particulars furnished to HouseHoppers and the client warrants that it will not withhold any necessary or pertinent information, and specifically indemnifies Househoppers against all claims, loses, penalties, prosecutions, damages, expenses and fines whatsoever, whensoever and howsoever arising as a result of a breach of the aforegoing whether negligently or otherwise including. Should the client fail, refuse or neglect to properly inform HouseHoppers of a correct value of an item, with the consequence that such failure to disclose causes detrimental affects to the scheduled move, the client herewith acknowledges that it will be liable for any additional charges incurred as a result of such failure to disclose notwithstanding whether the non-disclosure was wilful or by neglect.

GENERAL

1. HouseHoppers does not rehang pictures, TV’s, headboards or any items that require a drill machine or nails in walls.
2. HouseHoppers reserves the right to charge extra and the client accepts liability for such additional charges in the event that:
   Extra goods are moved that were not listed on the inventory provided by the client;
   The property is on the 2nd story or higher and no notice was given;
   Extra services are provided at the client’s request;
   A shuttle vehicle is required for whatever reason;
   There are any delays caused due to builders being on site, uncompleted properties, external professionals delays (interior designers or site managers) or access issues- a half hourly rate will apply for additional time and will need to be paid when the delay is identified.
3. In the event that HouseHoppers is moving a client either from or to a property that is a building site and is still under construction, HouseHoppers may at its sole discretion refuse to proceed with the move in the event that the property(ies) do not have the necessary safety measures in place in order for the employees, agents or nominees of HouseHoppers to give effect to their services in the proper and safe manner. In this regard HouseHoppers will determine at is sole discretion the proportional amount to be refunded to the client in respect of the service(s) that could not be rendered due to the aforementioned.
4. Clients have 5 calendar days to report in writing any issues and/ or damages that may have occurred during or on the move, failing which no such claims will be entertained.
5. The number of loads has been carefully estimated on what is needed to be moved, if extras are added and we need to do additional loads, there will be additional charges.
6. It is the client’s responsibility to check that the truck is empty when the team have finished offloading, as well as check that all items to be transported, have been removed from the original property on the day of the move before the moving team departs. If the original property is not checked and items are left behind, additional charges will apply to have these items collected and delivered on another day.
7. The client irrevocably guarantee’s that the goods to be moved are owned by the client and hereby irrevocably indemnify HouseHoppers against all and any claims from its lawful owners should these goods not be owned by the client.
8. The client’s instructions to HouseHoppers shall be precise, clear and comprehensive and in particular, but without limitation, shall cover any valuation or determination issued by client in respect of any goods to be dealt with by or on behalf of or at the request of HouseHoppers. Instructions given by the client shall be recognised by HouseHoppers as valid only if timeously given specifically in relation to a particular matter in question. Oral instructions, standing or general instructions or instructions given late, even if received by HouseHoppers without comment, shall not in any way be binding upon HouseHoppers, but HouseHoppers may act thereupon in the exercise of its absolute discretion.
9. The client undertakes that no claim shall be made against any directors or employees of HouseHoppers which imposes or attempts to impose upon such person any liability in connection with the rendering of any services, which are the subject of these trading terms and conditions, and hereby waives all and any such claims.
10. Without prejudice to any of HouseHoppers’ rights and securities under these trading terms and conditions, the client indemnifies and holds harmless HouseHoppers against all liabilities, damages, costs and expenses whatsoever incurred or suffered arising directly or indirectly from or in connection with the client’s express or implied instructions.
11. HouseHoppers shall not be liable for any claim of whatsoever nature (whether in contract or in delict) and whether for damages or otherwise, howsoever arising including but without limiting the generality of the aforesaid –

• Any negligent act or omission or statement by HouseHoppers or its employees, agents or nominees; and/or
• Any act or omission of the client or agent of the client with whom HouseHoppers deals; and/or
• Any loss, damage or expense arising from or in any way connected with the marking, labelling, numbering, non-delivery or mis-delivery of any goods; and/or
• Any loss, damage or expense arising from or in any way connected with the weight, measurements, contents, quality, inherent vice, defect or description of any goods; and/or
• Any loss, damage or expense arising from or in any way connected with any circumstance, cause or event beyond the reasonable control of HouseHoppers, including but without limiting the generality of the aforesaid to strike, lock-out, stoppage, restraint of labour, delay due to loadshedding or act of God; and/or
• Damages arising from loss or attributable to delay in forwarding or in transit or failure to carry out any instructions given to HouseHoppers; and/or
• Damaged or injury suffered by the client or any person whatsoever arising out of any cause whatsoever as a result of HouseHoppers execution or attempted execution of its obligations to the client and/or the client’s requirements or mandate;

Unless –

1. Such claim arises from a grossly negligent act or omission on the part of HouseHoppers or its employees; and
2. Such claim arises at a time when the goods in question are in the actual custody of HouseHoppers and under its actual control.

• It is specifically recorded that in the event that a client has contractor(s) on site at the property(ies) where HouseHoppers is moving to and moving from, HouseHoppers will not be liable for any damages, loss or theft that may occur on site at the given time and in this regard the client specifically indemnifies HouseHoppers from any loss, damage or theft should contractor(s) be on site at the same time as HouseHoppers’ employees, agents or nominees are executing their duties.
• Notwithstanding anything to the contrary contained in these trading terms and conditions, HouseHoppers shall not be liable for any indirect and consequential loss arising from any act or omission or statement by HouseHoppers, its agents, employees or nominees, whether negligent or otherwise.
• These terms contain the whole agreement between HouseHoppers and the client, and no variation of these trading terms and conditions shall be binding on HouseHoppers unless embodied in a written document signed by duly authorised Management or authorised person of HouseHoppers. Any purported variation or alteration of these trading terms and conditions otherwise than as set out above shall be of no force and effect, whether such purported variation or alteration is written or oral, or takes place before or after receipt of these standard trading terms and conditions by the client.
• HouseHoppers processes your information in accordance with the Protection of Personal Information Act No. 4 of 2013. For HouseHoppers to render its services, the information provided will be shared with the relevant service providers. HouseHoppers will retain your personal information for a period of 48 months, thereafter. You have the right to request, where necessary, the correction, destruction or deletion of your personal information as provided for in terms of section 24 of the Act.

By affixing my signature on the quotation provided by HouseHoppers I agree to the quotation above and to these terms and conditions.

GENERAL

1. HouseHoppers Consulting – is an independent rates consultancy company that assists consumers with account opening, account closure, obtaining refunds, and resolving billing errors with the relevant municipalities.
2. HouseHoppers Consulting – has various departments which deal exclusively with certain aspects, such as either opening and account, closing an account or raising a query on an account. Kindly note that you need to establish at the onset which department’s service you will require so that we can quote you accordingly and accurately.
3. Kindly note that HouseHoppers Consulting acts as a facilitator in this process with the relevant municipality and with our thorough knowledge of the different municipalities’ processes and workings, we are able to facilitate the process within the legal requirements.
4. Kindly note that while HouseHoppers Consulting facilitates the process, we are still at the mercy of the municipalities to process the work and any errors made by municipalities cannot be attributed to HouseHoppers.
5. The timeframes provided by HouseHoppers are only educated estimations and while HouseHoppers strives to resolve all tasks and inquiries, occasional unforeseen delays may occur.
6. HouseHoppers is required by law, to and shall follow all and any processes and procedures set out by the relevant municipalities. These legal constraints supersede any “desired” outcomes of the client’s. Kindly note that all fees due for work processed, and accepted by a client, will still be payable should the “desired” outcome not be achieved, and if the work has been done in accordance with the relevant municipalities’ policy and procedures. If an issue cannot be resolved following municipal procedures and factual information, we may recommend involving a legal entity on a case-by-case basis. This will be discussed directly with the client on a case by case basis should the need arise.
7. Municipalities frequently change their policies and procedures without prior notification, potentially causing delays. HouseHoppers shall not be held liable for any delays as a result of these changes as same are beyond the control of HouseHoppers. HouseHoppers endeavors to inform the client as soon as it becomes aware of such change in any of the municipality policy’s and procedures.
8. HouseHoppers aims to provide regular feedback to its clients on account progress at least every four weeks. If you require feedback between these intervals, please feel free to contact your HouseHoppers coordinator directly, and they will revert within a reasonable timeframe.
9. The relevant municipalities may request additional information during the account opening, account closure, or query processes, which can cause unforeseen delays, which delays HouseHoppers shall not be liable for. In addition the relevant municipalities may require supplementary information beyond the initial requirements, resulting in further unforeseen delays, which delays HouseHopers shall not be liable for.

• HouseHoppers may at time collaborate with independent service providers as and when necessary in providing their services to you. In this regard, the client’s information will be shared with these service providers for the sole purpose of HouseHoppers providing the agreed upon service to the client, and their terms and conditions will apply. Please contact us for copies of these service provider terms and conditions we will endeavor to have these terms and conditions available on our website.
• HouseHoppers cannot be held responsible for any disconnections that may occur at a property, especially due to non-payment of accounts. HouseHoppers will not be liable for any loss, damage, or inconvenience caused under any circumstances. In the event that you have a historical dispute on an account with a municipality, please ensure to keep your current payments up to date while the dispute is being attended to by our query department.
• HouseHoppers will handle its client’s information in compliance with the Protection of Personal Information Act No. 4 of 2013. In order to provide our services, the information you provide will be shared with relevant municipalities and entities, including but not limited to those listed on the authorization form you provide. We will retain your personal information for a period of 48 months. You have the right, as outlined in section 24 of the Protection of Personal Information Act No.4 of 2013., to request the correction, destruction, or deletion of your personal information if necessary.
• Once a matter has been completed, the client’s file will be archived within 30 days after completion. Clients will receive prior notification before the archiving process takes place. Please note that our file archiving procedures adhere to the regulations of the Protection of Personal Information (POPI) Act. Should you wish to retrieve your file from our office after it has been archived, this will incur an additional charge, which charge the client will be liable for.
• It is the client’s responsibility to ensure that all documents are filled out correctly and the correct information is supplied to avoid delays or errors resulting in incorrect information being supplied.
• If you were referred to HouseHoppers by a third party, and there is an active Service Level Agreement (SLA) between HouseHoppers and that third party, HouseHoppers may share information with the third party to ensure the maintenance of quality and service levels. The shared information will be limited to the progress status of the work being performed and will comply with the Protection of Personal Information Act No. 4 of 2013.
• HouseHoppers is strictly prohibited from accessing or disclosing information from any municipality or entity without proper authorization from the property owner or their authorized representative.

FEES

All fees for HouseHoppers’ services must be paid in advance before any work can commence.

• Prices quoted do not include any verbal exchanges between yourself and HouseHoppers, unless such verbal exchanges are specifically itemized on the written quote and information email. The bounds of the agreement between HouseHoppers and the client will be limited to the contents of the accepted written quote and these terms and conditions. No variations of the agreements will be enforceable unless same are reduced to writing and signed by both parties.
• HouseHoppers Investigation fees are non-refundable under any circumstances whatsoever, whether the “desired” outcome is achieved or not, within the estimated time frame or not.
• HouseHoppers standard fees are only refunded at the sole discretion of the management of HouseHoppers, and will be subject to an administrative fee deduction and deduction for work already processed on the file.
• HouseHoppers will not refund their standard fees for the following, including but not limited to, low or nil refund due to unforeseen circumstances or where there is a delay in any process or the existence of an account that has already been opened without the knowledge of the client or HouseHoppers (HouseHoppers does not check the existence of an account before initiating the process).
• Please ensure to use the correct reference when making payments.
• Should a special arrangement be made in respect of payment of our fees, any fees not settled within the specified timeframe will be referred to a debt collection agency, resulting in additional charges. The responsibility for payment of these fees remains with the client.
• Any entity that provides HouseHoppers authority to work on an account, including but not limited to a Home Owners Associations, Developers or Executor of a Deceased Estate also remains responsible for the payment of Househoppers fees.
• The HouseHoppers service is mandated to complete the work stipulated and discussed. If additional queries should arise prior to, during or after the process, these will be billed as separate queries as they are not included into the mandated service price and you will be liable for payment thereof in accordance with the invoice.

ACCOUNT OPENING

• Account opening: When new accounts are opened, they are created with the same information as the previous owner’s account. Any discrepancies or errors from the previous owner’s account will carry over to the new account. Correcting these errors will be considered a separate query to the account opening, which may result in additional fees.
• Eskom Accounts can only be opened once all the Eskom Annexures and Home power forms are completed and initialed on each page. The account is opened using the electricity reading from the date of transfer. If there are no date-stamped pictures from the transfer/occupation date, Eskom will use the last available actual reading on their system closest to the transfer date. This reading cannot be disputed with Eskom. Please note that Eskom may update their documents without notice, and we may require you to sign new forms, resulting in potential delays.
• An account opening service (from a new account or existing account) exclusively pertains to opening an account and does not include any other services such as valuation queries, billing dispute resolutions, or address changes, among others. Subdivision and consolidation accounts have slightly different procedures for opening and closing, and separate fees apply for processing such work.
• Any account that requires the creation of a new rates account (opening, closing, or queries) is dependent on the up-to-date status of the Land Information System (LIS) with the new ownership details. If the LIS is not updated within the required timeframe and HouseHoppers needs to intervene to update it, additional charges will apply as it will be considered a separate query.

ACCOUNT CLOSING

• Account closings and refunds: All accounts to be closed by HouseHoppers must be stipulated by the client on the information sheet. HouseHoppers cannot be held liable for any omitted accounts which were not stipulated by the client.
• Obtaining Documents: HouseHoppers offers a courtesy service to assist clients in obtaining documents through their appointed transferring attorneys. While we will make every effort to assist, it remains the client’s ultimate responsibility to ensure all necessary documents are obtained. If attorneys require payment for obtaining archived or other documents, the client and attorney must address the matter directly and HouseHoppers shall not be liable in this regard.
• No monies should be paid into relevant municipalities’ accounts after the clearance figures have been issued and paid. If monies have been paid after the date of transfer additional HouseHoppers fees may be applicable to have these additional amounts refunded.
• Providing buyer information is crucial to ensure timely account closures. Failure to supply this information may result in delays in the closing process.
• HouseHoppers shall not be held liable if refunds are rejected due to incorrect council processing.
• If refund amounts are estimated at the beginning of the process. These are very basic calculations and do not include a full investigation into the account which could reveal billing errors and which could alter the initial estimated refund.
• Readings are needed when closing an Eskom account. It is the client’s responsibility to submit same to HouseHoppers, if the client fails to comply therewith, then Eskom will use the readings closest to the closing date, which could result in under or overcharges being levelled against the account.
• There are several steps involved in obtaining the refund and each step may be handled by a different coordinator.
• Accounts are closed from the date of transfer and no other date. If occupation is given prior to/ after this date, the consumption charges must be recovered directly between the buyer and the seller as this falls outside the Mandates services of HouseHoppers. Additional fees will be applicable for recons done for occupational periods if requested by the client.
• Section 118(1) Clearance: If Section 118(1) is applied to clearance figures and the account is in a debit balance with the municipality, no refund will be issued as the debit remains due and outstanding.
• HouseHoppers shall not be held responsible if the municipality reconciles the account(s) and determines that there is an outstanding amount owed after the account has been closed and refunded. In such cases, HouseHoppers will need to conduct an investigation, and additional fees may apply which the client will be liable for.
• If a query or property transfer is older than 3 years HouseHoppers will not be able to assist with obtaining the refund as the period has been archived on council’s system.

QUERIES & METER APPLICATIONS

• All queries received by HouseHoppers require a thorough investigation, the investigation’s primary purpose is to identify the root cause of the issue and enable HouseHoppers to develop the most effective resolution method for the client. During the Investigation Process, HouseHoppers do not log references for queries for this reason.
• Investigation fees are non-refundable under any circumstances, Investigation fees are payable upfront before any work will commence.
• The HouseHoppers resolution steps are based upon facts and information provided by the client and the municipality. In situations where there is insufficient factual evidence to resolve the matter, it may need to be handled by a legal professional, a service that HouseHoppers does NOT provide, although we can offer recommendations in this regard.
• In the event that a query remains unresolved the client will be liable for the work already completed on the file by HouseHoppers and the client will not be eligible for a refund.
• The Investigation process typically spans from 2 to 6 weeks, with variations depending on the circumstances of each file. There may be a delay from time to time as additional information may be required or little to no information has been received by the client.
• If a query extends beyond a period of 3 years, HouseHoppers will be unable to assist with its resolution, as such data is archived within the municipality’s system. In such instances, legal intervention will be necessary. Clients will be advised if a matter requires legal intervention and HouseHoppers can offer recommendations in this regard, and the client can choose to engage directly with such legal professional.
• Valuation files are backdated solely to the current valuation roll in accordance with the rates Act, The Valuations department does not reopen previous valuation rolls for amendments or adjustments. If such action is necessary, it must be pursued on a legal basis, and this is NOT a service HouseHoppers offers.
• HouseHoppers cannot guarantee the successful location of job cards that contain information about meters at the property. While every effort will be made to locate the required job card or explore alternative solutions to resolve the billing issue, no guarantee can be given, as specified in clause 44.
• There may be delays related to meter installations which are caused by the municipality, including but not limited to errors in the relevant municipal systems or shortages of stock items among other unforeseen circumstances. HouseHoppers endevours to speed the process up as much as possible but we still function within the limitations of the municipality’s processes and procedures, and shall not be liable for any delays as a result thereof.
• It is the client’s responsibility to inform HouseHoppers of any installations that have taken place at the property and to try and obtain a copy of the works order/ Job card from the technician that is doing the installation. This information can be obtained from the foreman, who usually makes contact with the owner for the installation.
• HouseHoppers specializes in managing municipal billing matters. While we assist with meter installations, we are not responsible for any untidy conditions left by technicians at the property, such as disorganized meter boxes with cables or issues related to the pavement, etc.
• HouseHoppers shall not be held liable if the municipality installs an incorrect water or electricity supply connection at the property, namely either single phase, three phase or prepaid or post paid. While we make every effort to ensure the accuracy of document submissions, there may be instances when technicians install the wrong supply, over which we have limited control, and which we shall not be liable for.
• When collaborating with Developers, the Developers are considered our clients. HouseHoppers cannot be held responsible for any shortcomings in feedback provided by the Developer to property owners or the quality of such feedback.
• The completion and resolution of a query are valid for 30 days, which corresponds to a billing cycle on the relevant municipality’s system. HouseHoppers takes no responsibility for any additional errors on the account, whether directly related to the initial query or not.
• If any additional errors arise on the account, an Investigation will be necessary to look into the account and the standard fees will apply.
• Interest reversals can only be processed with the factual information from the council’s system. HouseHoppers cannot guarantee reversals of interest on an account related to missed payments, non-payments, or incorrect billing. If interest is not reversed after an account correction, a separate query for interest reversal must be initiated with the legal department of the respective municipality. It’s important to note that HouseHoppers is not qualified to handle such legal queries.
• The client’s instructions to HouseHoppers Consulting shall be precise, clear and comprehensive and in particular. Instructions given by the client shall be recognised by HouseHoppers as valid only if timeously given specifically in relation to a particular matter in question. Oral instructions, standing or general instructions or instructions given late, even if received by HouseHopers without comment, shall not in any way be binding upon HouseHoppers, but HouseHoppers may act thereupon in the exercise of its absolute discretion.
• The client undertakes that no claim shall be made against any directors or employees of HouseHoppers which imposes or attempts to impose upon such person any liability in connection with the rendering of any services, which are the subject of these trading terms and conditions, and hereby waives all and any such claims.
• Without prejudice to any of HouseHoppers’ rights and securities under these trading terms and conditions, the client indemnifies and holds harmless HouseHoppers against all liabilities, damages, costs and expenses whatsoever incurred or suffered arising directly or indirectly from or in connection with the client’s express or implied instructions.
• HouseHoppers shall not be liable for any claim of whatsoever nature (whether in contract or in delict) and whether for damages or otherwise, howsoever arising including but without limiting the generality of the aforesaid –
  • Any negligent act or omission or statement by HouseHoppers or its employees, agents or nominees; and/or
  • Any act or omission of the client or agent of the client with whom HouseHoppers deals; and/or
  • Any loss, damage or expense arising from the services provided by HouseHoppers; and/or
  • Any loss, damage or expense arising from or in any way connected with any circumstance, cause or event beyond the reasonable control of HouseHoppers, including but without limiting the generality of the aforesaid, strike, lock-out, stoppage or restraint of labour; and/or
  • Damaged or injury suffered by the client or any person whatsoever arising out of any cause whatsoever as a result of HouseHoppers execution or attempted execution of its obligations to the client and/or the client’s requirements or mandate;

Unless such claim arises from a grossly negligent act or omission on the part of HouseHoppers or its employees.

• Notwithstanding anything to the contrary contained in these trading terms and conditions, HouseHoppers shall not be liable for any indirect and consequential loss arising from any act or omission or statement by HouseHoppers, its agents, employees or nominees, whether negligent or otherwise.
• These terms contain the whole agreement between HouseHoppers and the client, and no variation of these trading terms and conditions shall be binding on HouseHoppers unless embodied in a written document signed by and duly authorised by Management or authorised person. Any purported variation or alteration of these trading terms and conditions otherwise than as set out above shall be of no force and effect, whether such purported variation or alteration is written or oral, or takes place before or after receipt of these standard trading terms and conditions by the client.
• This document is subject to revisions as the business evolves. Please ensure that you have the most recent version available.
• By accepted the quote provided by HouseHoppers Consulting I agree to the above terms and conditions noted.